About this Privacy Policy
Our privacy policy sets out how Meta Crypto Exchange Pty Ltd (ACN 659221020)
("we", "us" or "Meta Exchange") collects, uses and manages your personal information.
We may vary this policy from time to time. We will ensure that the most updated version is on our
website.
We invite you to check the privacy policy on the website regularly.
What is Personal Information and Personal Data?
In Australia, personal information is information, or an opinion about you or from which you can
reasonably be identified.
When we collect and use personal information about you in Australia, we manage that personal
information under this privacy policy, in accordance with the Privacy Act, law or rule we follow.
Why We Collect Personal Information
We collect personal information to:
- Provide services to you and manage our relationship
- Record and store personal information when you interact with us
- Communicate with you regarding our Services
- Conduct our Services activities efficiently
What Personal Information Do We Collect?
The types of personal information we or our service providers may collect include:
- Identification information such as your name, date of birth, address, contact details, passport
number, driver licence number, bank account numbers, Digital Assets account information, and
other relevant details.
- Information you provide when you:
- Enquire about our Services
- Apply to open an account or obtain other Services
- Use our website
- Communicate with us
- Information we collect when providing Services to you
- Information collected via our website, such as:
- Your IP address
- Device information
- Web log information
- Operating system
- User ID of logged in users
- Username of login attempts
What Happens in a Data Breach?
If a data breach occurs, we will:
- Investigate the cause and fix it
- Advise you of the extent (if known)
- Help you regain control of your information
- Notify the OAIC or other regulator, if required
How We Use Personal Information
We may use your personal information to:
- Process applications and requests
- Understand your needs and improve our Services
- Assess your relationship with us
- Send you marketing, promotions, and event invitations
- Verify your identity (including under AML laws)
- Investigate illegal, fraudulent, or criminal activity
- Send transaction notices, receipts, and updates
- Develop and improve our products and services
You can opt-out of direct marketing anytime by clicking "unsubscribe" in our emails.
How Our Service Providers Collect and Use Personal Information
- Engage with you efficiently
- Improve and promote services
- Guard against fraud and malicious activity
- Protect websites from attacks
How We Use Government Identifiers
We may collect and use government-related identifiers but only as permitted by law, such as for fraud
checks or identity verification.
Who We Might Share Your Personal Information With
- Regulators or law enforcement bodies
- Dispute resolution services
- Partners, suppliers, contractors, or agents
- Entities considering acquiring our business
- Any person with your consent
Google Analytics
We may use Google Analytics to analyse website and app usage.
Google may collect information like your IP address, webpage URLs, device ID, and behaviour data.
For details, see Google's Privacy Policy.
You can opt-out using the Google Analytics browser add-on.
Fraud Detection
We may collect behavioural and location data to detect fraudulent activity.
This information is usually destroyed after 2 years unless needed for another lawful purpose.
What the Law Requires Us to Do
We may collect personal information as required by law.
For example, under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth),
we must identify you before allowing you to open an Account.
What If...
- We receive unsolicited personal information: We will destroy it if not needed.
- You do not provide personal information: We may not be able to provide
Services, manage complaints, or send updates.
- You want to deal anonymously: You may browse anonymously, but by law we must
identify you to provide Services.
- You give us information about others: Please inform them and invite them to
contact us.
How to Stop Receiving Direct Marketing
You can opt-out anytime by clicking "unsubscribe" in our marketing emails.
There is no fee for opting out.
How to Access Your Personal Information
You can request access to your personal information by emailing support@metaexchg.com.
Access may be denied if, for example:
- It unreasonably impacts others' privacy
- The request is frivolous or vexatious
- It relates to legal proceedings
- It reveals commercially sensitive processes
- Law or court orders prevent access
We may charge a fee depending on the size of the request. We will provide an estimate first.
How Personal Information is Kept Up-to-Date
We take steps to keep information accurate and complete.
Please email support@metaexchg.com to update your details or request corrections.
Complaints
If you believe we have breached this policy or the Privacy Act,
please email support@metaexchg.com.
We will respond within 30 days where possible.
Your Consent
By opening an Account, using our Services, or interacting with us, you consent to this Privacy
Policy.
How Long Do We Keep Personal Information?
We keep your information while you are a customer and only as long as needed. Generally, we will keep
your information for 7 years, but sometimes longer if:
- The law requires us to keep it
- We need to respond to complaints
How We Collect Personal Information
Mostly, we collect personal information directly from you. We may also collect it when:
- You use our website
- You communicate with us
- You register an Account
Cookies
We use cookies to personalise content and ads and make our website easier to use.
We may share cookie data with third parties for advertising and analysis purposes.
How We Protect Personal Information
- We take reasonable steps to protect your personal information from misuse, interference, loss,
unauthorised access, modification, or disclosure.
- Access is password-protected and limited to employees who need it.
- We cannot protect information you share on our public social media channels.
Contact Us
We welcome your questions and comments about this Privacy Policy.
Please email us at support@metaexchg.com.